About these terms
These terms apply when you use our website or book a visit with Pest Raiders, run by Pest Raiders Limited (company number 17514874, registered office 66 Paul Street, London, England, EC2A 4NA).
They apply to homes and businesses. For larger commercial contracts we may agree extra terms in writing before work starts.
Free quotes and our prices
Every job starts with a free, no-obligation quote. Your technician (or our team on the phone) tells you the price before any work starts. The price we quote is the price you pay; we'll tell you if VAT applies to your job. If you decide not to go ahead, you don't pay anything.
Your quote covers:
- A visit from a qualified, fully insured Pest Raiders technician.
- An inspection to find the pests and where they're getting in.
- The treatment we've agreed with you, including any follow-up visits listed in the quote.
- Advice to help stop them coming back.
If we find something that needs extra work, we'll explain why and give you a new price before doing anything. You can say no, and nothing is added to your bill without your OK.
Quotes are always free, including when a technician visits your home to give one.
Booking your visit
Sending our online form is a request, not a booking. We'll call, text or email you to agree a date and time. Your booking is confirmed (and a contract is formed) when we send you that confirmation.
You don't pay anything when you book online. Please make sure the details you give us are correct, especially your phone number and address.
Paying
Payment of your agreed price is due at the end of the visit, by card or bank transfer. We'll give you a receipt. You only pay the price you agreed in your quote.
Cancelling or changing your visit
Need to rearrange? Just let us know at least 24 hours before your visit and there's no charge.
Your 14-day right to cancel. Because you booked online or by phone, the Consumer Contracts Regulations 2013 give you 14 days from the day we confirm your booking to cancel for any reason, with a full refund of anything you've paid.
- If you ask us to visit within those 14 days and then cancel after the visit has started, you'll pay a fair amount for the work already done.
- Once the visit is fully completed, the right to cancel ends, because the service has been provided.
- To cancel, call 0800 000 0000, email hello@pestraiders.co.uk, or tell us in any clear way. You can use the model cancellation form from the regulations if you like, but you don't have to.
If we ever need to cancel or move your visit, we'll tell you as soon as we can and offer a new time. If that doesn't work for you, you won't pay anything.
Your home, and keeping everyone safe
To help your visit go smoothly, please:
- Make sure someone over 18 is home, or arrange access with us in advance.
- Tell us beforehand about children, pets, fish tanks, allergies or health conditions in the home.
- Clear access to the affected areas where you can.
- Follow the safety advice your technician gives you after treatment, such as keeping pets and children away from treated areas for a set time.
We use professional products in line with the law and the manufacturer's instructions. Your technician can refuse or pause work if it isn't safe to continue, and will explain why.
Results and our promise
We'll carry out every visit with reasonable care and skill, as the Consumer Rights Act 2015 requires. Pests are living creatures, so some problems take more than one visit to clear. Your technician will always tell you honestly what to expect.
Our guarantee. Our treatments are designed to deal with the source of the problem and stop pests coming back. If the same pests do come back after treatment, we'll return and re-treat at no extra cost, provided you follow the safety and proofing advice your technician gives. We'll confirm any time limit on your quote.
If something goes wrong
Tell us as soon as possible on 0800 000 0000 or hello@pestraiders.co.uk and we'll do our best to put it right quickly. If you're not happy with our reply, you have the right to take the matter further, and your legal rights are never affected by these terms.
Our responsibility to you
If we break these terms or fail to use reasonable care and skill, we're responsible for loss or damage you suffer that was a foreseeable result. We're not responsible for losses that weren't foreseeable, or for business losses such as lost profits, unless we have agreed extra commercial terms in writing.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.
We're fully covered by public liability insurance.
Using our website
We work hard to keep this site accurate and working, but we can't promise it will always be available or error-free. Please don't misuse it, for example by sending false or automated booking requests. Pest guides on the site are general information, not a substitute for a professional inspection.
How we handle your personal information is explained in our Privacy Policy, and our use of cookies in our Cookie Policy.
The legal bits
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
We may update these terms from time to time. The version on this page when you book is the one that applies to your visit.
Questions about any of this?
Call a Raider on 0800 000 0000 or email hello@pestraiders.co.uk. We'll explain it in plain English.